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CONTINUING EDUCATION UNITS

Need CEU’s to keep your license up-to-date?

No matter how many CEU’s you need, we have a bundle for you!

Don’t see what you need in our custom bundles below? Contact us and we will be glad to discuss our custom program options with you!

Bundle 1: Revenue Cycle Reimbursement Concepts
Total Certificate of Completion Credits:  2.75

Price $74.95 Bundle 1

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RC80101: Introduction to the Revenue Cycle
RC80103: Payer Identification
RC80104: Registration's Link to the UB-04
RC80109: Denial Management 1O1

 

RC80201: Who Are Our Customers?
RC80202: How the Patient Accesses Care
RC80203: Patient Access Intake
RC81301: Life of a Bill


Bundle 2:  Regulatory Compliance
Total Certificate of Completion Credits:  2.75

Price $74.95 Bundle 2

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RC80108: Compliance. . . The Buzz
RC80161: Recovery Audit Contractors Overview
RC80171: Revenue Cycle Regulations, Compliance and the OIG
RC80172: Revenue Cycle Regulations and Compliance Review
RC80173: Revenue Cycle Radar: Regulations and Compliance

 

Bundle 3: Outpatient Billing Techniques
Total Certificate of Completion Credits:  4.25

Price $74.95 Bundle 3

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RC81208: Outpatient Basic
RC81209: Outpatient Emergency
RC81210: Outpatient Observation

 

RC81211: Outpatient Surgery/Procedure
RC81212: Outpatient Other
RC81213: Outpatient Therapy

 

Bundle 4: Inpatient Billing Techniques
Total Certificate of Completion Credits:  5.0

Price $74.95 Bundle 4

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RC80105: Billing Submission Tools
RC81202: Inpatient Basic
RC81203: Inpatient Acute
RC81204: Inpatient Combined Admit

 

RC81205: Validating a Mental Health Inpatient Bill
RC81206: Validating a Rehabilitation Inpatient Bill
RC81207: Validating Mom and Baby Inpatient Bills


Bundle 5: Customer Communications Skills
Total Certificate of Completion Credits:  6.50

Price $99.95 Bundle 5

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CC75101: The Service Mentality
CC75102: The Six Cardinal Rules of Customer Service
CC75103: From Curt to Courteous
CC75104: Essential Telephone Skills
CC75105: Listening Skills
CC75106: Five Forbidden Phrases
CC75107: How to Avoid Emotional Leakage
CC75108: How to Handle the Irate Customer

 

CC75109: Questioning Techniques
CC75201: The 7 Keys to a Positive Mental Attitude
CC75202: Influencing the Interaction
CC75203: Six Steps to Service Recovery
CC75204: That's Just Rude
CC75206: Essential Elements of Internal Customer Service
CC75207: Killer Words of Customer Service

   

CERTIFICATE DEFINITIONS

 

Bundle 1b

Bundle 1

Bundle 1 Certificate

RC80101:  Introduction to the Revenue Cycle
Course Description: This course introduces the revenue cycle of a patient, departments and players in the revenue cycle, third party payers, the types of bills sent, revenue cycle tools, methods of payment, and the importance of compliance.

CEU: 0.50

 

RC80103:  Payer Identification
Course Description: This course introduces how payers are identified and verified during the patient intake process.

CEU: 0.25

 

RC80104:  Registration's Link to the UB-04
Course Description: This course introduces the relationship of the data captured and entered into a patient’s account at the time of the patient intake to the production of a clean UB-04 claim form.

CEU: 0.75
 

RC80109: Denial Management 101
Course Description: This course introduces the denial management process, including common types of denials, methods of monitoring and tracking denials, and the impact denials have on the financial success of the hospital.

CEU: 0.25
 

RC80201:  Who Are Our Customers?
Course Description: This course identifies healthcare customers and methods of interaction/communications.

CEU: 0.25
 

RC80202:  How Patients Access Care
Course Description: This course identifies how Patients access care in the hospital.

CEU: 0.25
 

RC80203:  Intake... What is it All About?
Course Description: This course identifies patient intake methods utilized at the hospital.

CEU: 0.25
 
RC81301: Life of a Bill
Course Description: This course introduces the revenue cycle (life) of a bill.
CEU: 0.25
 

 

CERTIFICATE DEFINITIONS


Bundle 2 Return

Bundle 2

Bundle 2 Certificate

RC80108: Compliance. . .The Buzz
Course Description: This course introduces the issues surrounding compliance, specifically Medicare's billing, reimbursement, and coding policies, as well as the Office of the Inspector General’s (OIG) work plan.

CEU: 0.25
 

RC80161: Recovery Audit Contractor Overview
Course Description: In 2005, CMS initiated the RAC program, a project to identify the improper Medicare payments while combating fraud and abuse in the Medicare program. To do so, CMS uses contractors called Recovery Audit Contractors (RACs) to audit claims and recover inappropriate payments. This course introduces you to the RAC program so you can understand its purpose, as well as understand the relationship between this program and the Revenue Cycle.

CEU: 0.50
 

RC80171: Revenue Cycle Regulations: Compliance & the OIG
Course Description: Anyone working within the revenue cycle recognizes the importance of complying with federal and state regulations. In not doing so, employees can unwittingly put their entire facilities at risk for major consequences. This is why it's helpful to understand the Federal Register, how rules become laws, and the purpose of both Medicare Administrative Contractors (MACs) and the Office of Inspector General (OIG).This course will teach you about each of these facets of the revenue cycle and further develop your respect of complying with rules and regulations.

CEU: 0.50
 

RC80172: Revenue Cycle Regulations and Compliance Review
Course Description: From HIPAA to the Medicare Three-Day Payment Rule, there are a number of regulations created by both the federal government and the Centers for Medicare and Medicaid Services in an effort to keep the revenue cycle in compliance. These rules and regulations can be difficult to keep track of, which is why this course will introduce and review each of them.  It will also explain why it is important to understand  the regulations and how best to adhere to them.

CEU: 0.75
 

RC80173: Revenue Cycle Radar: Regulations and Compliance
Course Description: The healthcare industry is rich with regulations that provide the framework for how revenue cycle personnel design their processes and conduct their work. In "Revenue Cycle Regulations, Compliance, and the OIG you learned about the regulatory environment that governs healthcare including the array of alphabet soup programs that the revenue cycle contends with. In "Revenue Cycle Regulations and Compliance Review," you learned about specific regulations that are important for providers and revenue cycle staff to comply with. In this course, "Revenue Cycle Regulations and Compliance Radar," we will continue to look at the programs and the regulations that are in our focus now; on our radar.

CEU: 0.75
 

 

CERTIFICATE DEFINITIONS


Bundle 3 Return

Bundle 3

Bundle 3 Certificate
RC81208: Validating a Basic Outpatient Bill
Course Description: This course identifies the components of an outpatient basic claim and bill validation techniques.
CEU: 1.50
 
RC81209: Validating an Emergency Outpatient Bill
Course Description: This course identifies the components of an emergency claim and bill validation techniques.
CEU: 0.75
 
RC81210: Validating an Observation Outpatient Bill
Course Description: This course identifies the components of an observation claim and bill validation techniques.
CEU: 0.50
 
RC81211: Validating an Observation Outpatient Bill
Course Description: This course identifies the components of outpatient surgery, endoscopy, and procedure claims and bill validation techniques.
CEU: 0.50
 
RC81212: Validating Other Outpatient Bills
Course Description: This course identifies the components of a variety of outpatient claims, such as diagnostic, reference laboratory, clinic, and education, and bill techniques.
CEU: 0.50
 
RC81213: Validating a Therapy Outpatient Bill
Course Description: This course identifies the components of an outpatient therapy claim, such as physical therapy, and bill validation techniques.
CEU: 0.50
 

 

CERTIFICATE DEFINITIONS


Bundle 4 Return

Bundle 4

Bundle 4 Certificate
RC80105: Bill Submission Tools
Course Description: This course introduces the computer systems utilized to generate paper and electronic bills.
CEU: 0.25
 
RC81202: Validating a Basic Inpatient Bill
Course Description: This course identifies the components of an inpatient basic claim and bill validation techniques.
CEU: 1.50
 
RC81203: Validating an Acute Inpatient Bill
Course Description: This course identifies the components of an inpatient acute claim and bill validation techniques.
CEU: 1.00
 
RC81204: Validating a Combined Admit Inpatient Bill
Course Description: This course identifies the components of two inpatient admissions which are combined on one claim and bill validation techniques.
CEU: 0.50
 
RC81205: Validating a Mental Health Inpatient Bill
Course Description: This course identifies the components of an inpatient mental health claim and bill validation techniques.
CEU: 0.50
 
RC81206: Validating a Rehabilitation Inpatient Bill
Course Description: This course identifies the components of an inpatient rehabilitation claim and bill validation techniques.
CEU: 0.50
 
RC81207: Validating Mom and Baby Inpatient Bills
Course Description: This course identifies the components of an inpatient delivery, newborn, and mom/baby claims and bill validation techniques.
CEU: 0.75
 

 

CERTIFICATE DEFINITIONS


Bundle 5 Return

Bundle 5

Bundle 5 Certificate
CC75101: The Service Mentality
Course Description: This course identifies and highlights the characteristics and traits of individuals who demonstrate excellent customer service. Apart from the actual skills and techniques, learn why some people seem like 'naturals' when it comes to providing great service. 
CEU: 0.50
 
CC75102: The Six Cardinal Rules of Customer Service
Course Description: This course describes the six cardinal rules of good customer service. After completing this course, each student should be able to list these rules and understand how to apply them on a daily basis.
CEU: 0.50
 
CC75103: From Curt to Courteous: Mastering the Seven Touch Points of Communication
Course Description: This course explains the seven means of communication and how we can best utilize these tools in customer service.
CEU: 0.50
 
CC75104: Essential Telephone Skills
Course Description: This course addresses ten simple yet essential skills for managing the telephone effectively in customer service.
CEU: 0.50
 
CC75105: Listening Skills
Course Description: Doesn't everyone listen? Hearing is a physical process but listening requires mental involvement. Listening is a critical component when determining the needs of your customer. This course introduces six steps to help team members become better listeners.
CEU: 0.50
 
CC75106: Five Forbidden Phrases
Course Description: This course introduces how to avoid negatives and offer positive alternatives in customer service. By following the techniques in this course your team can prevent service mishaps before they occur.
CEU: 0.50
 
CC75107: How to Avoid Emotional Leakage
Course Description: Have you ever had a bad day and then barked at a co-worker? Or worse yet, at a customer? This course introduces to how prevent stress from "leaking" through the phones.
CEU: 0.25
 
CC75108: How to Handle the Irate Customer
Course Description: This quick course introduces how to diffuse angry customers with a four-point plan and maximize the situation.
CEU: 0.25
 
CC75109: Questioning Techniques
Course Description: Proper questioning techniques are key when gaining needed information from a caller or customer. High level questioning techniques are a learned skilled. This course introduces seven types of questioning situations and illustrates how and when to employ them. Improving questioning techniques will expand one's ability to effectively obtain valuable information to become a better problem solver.
CEU: 0.25
 

 

CERTIFICATE DEFINITIONS

Bundle 5b Return

Bundle 5 (Cont'd)

CC75201: The Seven Keys to a Positive Mental Attitude
Course Description: This course identifies and highlights the characteristics and traits of individuals who demonstrate excellent customer service. Apart from the actual skills and techniques, learn why some people seem like 'naturals' when it comes to providing great service.
CEU: 0.50
 
CC75202: Influencing the Interaction
Course Description: This course identifies six practices which will help frontline staff personnel offer a more positive experience for their patient or customer.
CEU: 0.50
 
CC75203: Six Steps to Service Recovery
Course Description: This course explains the seven means of communication and how we can best utilize these tools in customer service.
CEU: 0.50
 
CC75204: That’s Just Rude
Course Description: What exactly constitutes rude behavior? Must it be intentional? This course explores the business effect of being rude.
CEU: 0.25
 
CC75206: Essential Elements of Internal Customer Service
Course Description: It's critical for superior service to begin within the walls of your organization. This course introduces the concept that as employees, we are customers to each other.
CEU: 0.50
 

CC75207: Killer Words of Customer Service
Course Description: This course discusses eight phrases that are commonly used by customer service staff everywhere, and have the unfortunate effect of damaging customer relationships. Learn how to avoid these phrases and why the customer's perception matters even more than your best intentions.

CEU: 0.50
 

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